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Best Rate Guarantee

Enjoy Our Best Rates. Guaranteed.

Ascott’s Best Rate Guarantee promises you the lowest publicly available internet rates every time you book online through any Ascott website - www.the-ascott.com, www.citadines.com, www.somerset.com.

With effect from 1 July 2012, in the unlikely event that you do find a lower comparison rate on another website within 24 hours of your confirmed booking, not only will we honour that rate for the nights for which the lower comparison rate was found, we will also extend an additional 50% off the lower comparison rate for your first night stay upon verification by our property.

Please see Ascott’s Best Rate Guarantee Terms and Conditions.

Here’s how it works:

  1. Book an apartment on any Ascott website - www.the-ascott.com, www.citadines.com, www.somerset.com.

  2. If you find a lower comparison rate for the same property, apartment type and reservation dates on another website within 24 hours of your confirmed booking, submit the Best Rate Guarantee Claim Form. Claim form needs to include your Ascott reservation confirmation number, the comparison rate, URL of the website where the lower comparison rate is found and a print screen of the web page displaying the lower comparison rate.

  3. Claim form needs to be submitted at least 3 days before your scheduled arrival date.

  4. Your claim will be verified by our property within the next business day (Monday to Friday, excluding local public holiday).

  5. If the lower comparison rate you found qualifies, Ascott will adjust your reservation to reflect the lower rate, and give you an additional 50% off the lower rate on the first night only. (subject to the following Terms and Conditions)