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General Rental Conditions

Article 1 – APPLICABLE REGULATIONS

The present general conditions form an integral part of the accommodation contract, which is subject to the serviced residences charter of the country concerned and offers no possibility of remaining in the premises or of establishing permanent residence.

They take precedence over any general purchase conditions of the resident.

  • France: Status of serviced residences.
  • United Kingdom: Status according to the Hotel Proprietary Act 1956.  The resident cannot invoke the status of residential leases, and particularly not the right to remain in the premises or be the holder of a lease.
  • Spain: Decree 53/94 of the Generalitat de Catalunya on establishments for tourist accommodation.
  • Germany: Status of serviced residences in accordance with the German Civil Code.
  • Belgium: Status of serviced residences.

Article 2 – RESERVATION

The reservation of an apartment in a Citadines serviced residence is valid only after Citadines has accepted the client's reservation.

The confirmation of the client's reservation by Citadines remains entirely at the discretion of Citadines.

Moreover, to become firm, the reservation must be guaranteed by a valid credit card issued by an establishment of good repute, must have been the subject of a prior credit agreement with Citadines, or must be followed by the payment of an advance (Citadines accepts the following credit cards: American Express, Visa, Diners, Mastercard and JCB).

The aforementioned advance must correspond to:

  • One night’s stay, (plus taxes) for any reservation of between 1 to 6 nights
  • Two nights’ stay, (plus taxes) for any reservation of between 7 to 14 nights
  • Six nights’ stay, (plus taxes) for any reservation of between 15 to 29 nights; and
  • 10 nights’ stay, (plus taxes) for any reservation of 30 nights or more.

Reservations that have been accepted by Citadines and for which an advance (or a guarantee) has been paid will be retained until five days before the envisaged arrival date. If the said advance is not paid five days at the latest before the envisaged arrival date, the reservation will be cancelled automatically.

Reservations made less than five days before the envisaged arrival date must necessarily be guaranteed by a valid credit card issued by an establishment of good repute.

Group reservations (that is to say, reservations for more than 8 accommodations made by the same entity) are subject to the general conditions for groups.

Different conditions may apply for Promotional Rates. In this case conditions mentioned below the rate value, on the booking screen, will prevailed on the above conditions.

Article 3 – TERMS OF PAYMENT – LATE PAYMENT PENALTIES

The invoices issued by the residence of each country must be paid immediately on presentation. On the day when the client arrives, Citadines will invoice him for the whole of his stay, except in the case of stays of more than 15 days for which invoices will be issued and presented every 15 days at the start of the period. If it has been agreed that a resident's stay will be paid for by a third party, the resident-occupant will remain personally liable for the payment concerned.

For Promotional rates, full prepayment may be required. In this case, it will be mentioned below the rate value, on the booking screen.

Payment for all optional services will be required on presentation of the corresponding invoice. The credit ceiling accepted by Citadines for services of this type is 200 euros.

Monthly interest on any sum paid late:

  • France: Citadines is automatically entitled to monthly late payment interest of 1.5 times the legal rate on any sum not paid on its due date, without prior notice.
  • United Kingdom: Late payment interest of 2% will be applied once on any sum not paid on its due date.
  • Spain: Late payment interest of 2% will be applied once on any sum not paid on its due date.
  • Germany: Automatic late payment interest of 5 points added to the legal interest rate will be applied once to any sum not paid on its due date.
  • Belgium: Monthly late payment interest of 1.5 times the legal rate will be applied to any sum not paid on its due date.

Article 4 – PRICES

Prices are shown in local currency and include only the provision of an apartment. Prices can be revised without notice and optional services are not included in the price, regardless of the country concerned. Citadines reserves the right to pass on any changes to the VAT rate or local tax which may be made at a later date.

  • France: Prices are calculated with a VAT rate of 10%. They do not include local tax.
  • United Kingdom: Prices are calculated without VAT.
  • Spain: Prices are calculated with a VAT rate of 10%.
  • Germany: Prices are calculated with a VAT rate of 7%.
  • Belgium: Prices are calculated with a VAT rate of 6%.

Article 5 – ALTERATIONS TO RESERVATION OR LENGTH OF STAY

Subject to availability and at the discretion of THE ASCOTT LIMITED management, the length of a stay can be extended without the obligation to remain in the same apartment or at the same price.

If the extension of a stay is accepted and a new price is applied, that price will be applicable as from the initial arrival date.

In the event of an early departure, any reduction in the length of stay that complies with the prior notice listed below will not be subject to cancellation fees (except for Citadines Mount Sophia Singapore*). For Europe properties, notification of the change must be made before 12:00 p.m. (local time at the residence).

Number of nights cancelled Prior notice Failure to comply with the prior notice will result in the following cancellation fees being applied:
Up to 6 nights 1 day before the early departure 1 night (plus taxes)
7 to 14 nights 2 days before the early departure 2 nights (plus taxes)
15 to 29 nights 6 days before the early departure 6 nights (plus taxes)
 30 nights or more  10 days before the early departure 10 nights (plus taxes)

 

* For Citadines Mount Sophia Singapore, pre-termination of the lease after check-in is not permitted and the full rental rates of the confirmed reservations still apply.

Clients who have stayed in the same residence in Europe for 30 or more consecutive nights before shortening their stay but fail to comply with the prior notice will be waived 50% of the cancellation fees.

Article 6 – CANCELLATIONS / NON-ARRIVAL

Prior notice for Citadines properties in Asia Pacific (except Citadines Ashley Hongkong) :

Duration of stay Prior notice Failure to comply with the prior notice will result in the following cancellation fees being applied:
Up to 6 nights Before 3:00 p.m.* (local time of the residence) on the day before the envisaged arrival date. 1 night (plus taxes)
7 to 14 nights Before 3:00 p.m.* (local time of the residence) on the day before the envisaged arrival date. 2 nights (plus taxes)
15 to 29 nights Before 3:00 p.m.* (local time of the residence) on the day before the envisaged arrival date. 6 nights (plus taxes)
 30 nights or more  Before 3:00 pm* (local time of the residence) on the day before the envisaged arrival date. 10 nights (plus taxes)

 

Prior notice for Citadines properties in Europe :

Duration of stay Prior notice Failure to comply with the prior notice will result in the following cancellation fees being applied:
Up to 6 nights Before 2:00 p.m. (local time of the residence) on the day before the envisaged arrival date. 1 night (plus taxes)
7 to 14 nights 2 days before the envisaged arrival date. 2 nights (plus taxes)
15 to 29 nights 6 days before the envisaged arrival date. 6 nights (plus taxes)
 30 nights or more  10 days before the envisaged arrival date. 10 nights (plus taxes)

 

Prior notice for Citadines Ashley Hongkong :

Duration of stay Prior notice Failure to comply with the prior notice will result in the following cancellation fees being applied:
Up to 6 nights 7 days during high seasons1, and 48 hours during normal seasons2 before the envisaged arrival date. 1 night (plus taxes)
7 to 14 nights 7 days during high seasons1, and 48 hours during normal seasons2 before the envisaged arrival date. 2 nights (plus taxes)
15 to 29 nights 7 days during high seasons1, and 48 hours during normal seasons2 before the envisaged arrival date. 6 nights (plus taxes)
30 nights or more  7 days during high seasons1, and 48 hours during normal seasons2 before the envisaged arrival date. 10 nights (plus taxes)

 

* Prior notice for Citadines Mount Sophia Singapore is before 2:00 p.m.* on the day before the envisaged arrival date.
1 High seasons: 1 March - 7 May, June, 1 September - 3 January
2 Normal seasons: 4 January - 28 February, 8 May - 31 May, July, August

Some promotional rates may be non-refundable, whenever the cancellation is received. In this case, the above policy will not apply and the full prepaid amount will be kept by the residence and cannot be reimbursed for any reason.

If cancellation has not been notified, non-arrival will be submitted to the aforementioned cancellation fees. The valid date of a written cancellation will be the date it is received at the Residence.

Article 7 – THE RESIDENT'S OBLIGATIONS

The apartment will be made available to the resident in good condition as regards maintenance. The resident will use the rented premises and their installations as a reasonable and prudent person.

An inventory is displayed in each apartment. The resident must check its accuracy and quality on arrival and inform reception of any anomaly, and missing or damaged objects, within 4 hours of arriving. When the resident leaves, Citadines will check the inventory and the cleanliness of the apartment and anything missing from the inventory or any damage caused to the apartment will be invoiced to the resident.

The resident mandates Citadines to enter the premises for weekly maintenance purposes.

Citadines reserves the right to enter the rented premises for safety reasons or in the case of any emergency.

Article 8 – RESPONSIBILITY

The responsibility of Citadines cannot be incurred in the case of the theft of or damage to any personal property in the apartments, including personal mini-safes, the common parts of the premises, car parks and all the other outbuildings or annexes of the Residence.

Nor can the responsibility of Citadines be claimed if the resident exceeds the apartment's capacity.

  • France: The provisions of article 1952 and the articles following it in the Civil Code concerning hoteliers are not applicable.
  • United Kingdom: The provisions of the Hotel Propriety Act on the limitation of liability are displayed in the entrance hall of each residence.
  • Spain: The provisions of Decree 53/94 of the Generalitat de Catalunya on tourist accommodation establishments are applicable.
  • Germany: The provisions of the German Civil Code are applicable, particularly regarding tortious intent and major misdemeanours.
  • Belgium: The provisions of articles 1952 and 1954 of the Civil Code on hoteliers are not applicable.

Article 9 – TERMINATION – PENALTIES – NON-RENEWAL

The contract will be automatically terminated without formality or delay if the resident fails to execute any of his obligations or behaves in an inappropriate way so as to disturb the stay of other occupants. The resident must leave the premises immediately and can be evicted if necessary with police assistance.

Non-payment for the stay implies renunciation of the letting contract and incurs the remission of the keys to Citadines and the express renunciation of the right to remain in the premises.

Article 10 – COMPETENCE OF THE COURTS:

The law of the country of reservation of an apartment applies to the contract.

If a dispute arises in the execution or interpretation of the present contract, the commercial courts of the country concerned will be competent.

  • France: The courts of Nanterre
  • United Kingdom: The courts of London
  • Germany: The courts of Berlin
  • Spain: The courts of Barcelona
  • Belgium: The courts of Brussels