The present general conditions form an integral part of the accommodation contract, which is subject to the serviced residences charter of the country concerned and offers no possibility of remaining in the premises or of establishing permanent residence.
They take precedence over any general purchase conditions of the resident.
The reservation of an apartment in a Citadines serviced residence is valid only after Citadines has accepted the client's reservation.
The confirmation of the client's reservation by Citadines remains entirely at the discretion of Citadines.
Moreover, to become firm, the reservation must be guaranteed by a valid credit card issued by an establishment of good repute, must have been the subject of a prior credit agreement with Citadines, or must be followed by the payment of an advance (Citadines accepts the following credit cards: American Express, Visa, Diners, Mastercard and JCB).
The aforementioned advance must correspond to:
Reservations that have been accepted by Citadines and for which an advance (or a guarantee) has been paid will be retained until five days before the envisaged arrival date. If the said advance is not paid five days at the latest before the envisaged arrival date, the reservation will be cancelled automatically.
Reservations made less than five days before the envisaged arrival date must necessarily be guaranteed by a valid credit card issued by an establishment of good repute.
Group reservations (that is to say, reservations for more than 8 accomodations made by the same entity) are subject to the general conditions for groups.
Different conditions may apply for Promotional Rates. In this case conditions mentioned below the rate value, on the booking screen, will prevailed on the above conditions.
The invoices issued by the residence of each country must be paid immediately on presentation. On the day when the client arrives, Citadines will invoice him for the whole of his stay, except in the case of stays of more than 15 days for which invoices will be issued and presented every 15 days at the start of the period. If it has been agreed that a resident's stay will be paid for by a third party, the resident-occupant will remain personally liable for the payment concerned.
For Promotional rates, full prepayment may be required. In this case, it will be mentioned below the rate value, on the booking screen.
Payment for all optional services will be required on presentation of the corresponding invoice. The credit ceiling accepted by Citadines for services of this type is 200 euros.
Monthly interest on any sum paid late:
Prices are shown in local currency and include only the provision of an apartment. Prices can be revised without notice and optional services are not included in the price, regardless of the country concerned. Citadines reserves the right to pass on any changes to the VAT rate or local tax which may be made at a later date.
Subject to availability and at the discretion of CITADINES, the length of a stay can be extended without the obligation to remain in the same apartment or at the same price.
If the extension of a stay is accepted and a new price is applied, that price will be applicable as from the original arrival date.
In the case of early departure, notification of cancellation or amendments must be received :
The price applicable will be the price corresponding to the length of stay thus reduced (except for Citadines Mount Sophia Singapore*).
*For Citadines Mount Sophia Singapore, pre-termination of the lease after check-in is not permitted and the full rental rates of the confirmed reservations still apply.
Any tariff alteration linked to the extension of a stay or an early departure will apply to the client's account retroactively as from the arrival date.
Any cancellation received before 3.00 p.m (local time) on the day before the envisaged arrival date (except Citadines Ashley Hongkong, Citadines Mount Sophia Singapore and Citadines in Europe*) will not be subject to cancellation fees.
*To not be subject to cancellations fees, notification of cancellation must be received :
For Citadines services residences in Europe :
For Citadines Ashley Hongkong, notification of cancellation or amendments must be received at least:
For Citadines Mount Sophia Singapore, notification of cancellation or amendments must be received before 2:00 p.m. (local time) on the day before the envisaged arrival date. There is a rental deposit of 1 month for 3 to 6 months' stay or 2 months for more than 6 months' stay.
Failure to cancel or amend a reservation within the stipulated timeframe will be subject to the following cancellation fees:
Some Promotional rates may be non refundable, whenever the cancellation is received. In this case, the above policy will not apply and the full prepaid amount will be kept by the residence and cannot be reimbursed for any reason.
The non-arrival (of the reservation) when there has been no cancellation will be deemed a "non-arrival" and will be subject to the aforementioned cancellation fees. The valid date of a written cancellation will be the date it was received at the Residence at the "local time" of the residence concerned by the reservation.
The apartment will be made available to the resident in good condition as regards maintenance. The resident will use the rented premises and their installations as a reasonable and prudent person.
An inventory is displayed in each apartment. The resident must check its accuracy and quality on arrival and inform reception of any anomaly, and missing or damaged objects, within 4 hours of arriving. When the resident leaves, Citadines will check the inventory and the cleanliness of the apartment and anything missing from the inventory or any damage caused to the apartment will be invoiced to the resident.
The resident mandates Citadines to enter the premises for weekly maintenance purposes.
Citadines reserves the right to enter the rented premises for safety reasons or in the case of any emergency.
The responsibility of Citadines cannot be incurred in the case of the theft of or damage to any personal property in the apartments, including personal mini-safes, the common parts of the premises, car parks and all the other outbuildings or annexes of the Residence.
Nor can the responsibility of Citadines be claimed if the resident exceeds the apartment's capacity.
The contract will be automatically terminated without formality or delay if the resident fails to execute any of his obligations or behaves in an inappropriate way so as to disturb the stay of other occupants. The resident must leave the premises immediately and can be evicted if necessary with police assistance.
Non-payment for the stay implies renunciation of the letting contract and incurs the remission of the keys to Citadines and the express renunciation of the right to remain in the premises.
The law of the country of reservation of an apartment applies to the contract.
If a dispute arises in the execution or interpretation of the present contract, the commercial courts of the country concerned will be competent.