What Our Guests Say

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What Our Guests Say

Lori Thompson stayed at Citadines Bastille Marais Paris
My experience at Citadines Bastille Marais Paris was much better than I expected. The apartment’s cleanliness, the location near the metro line, and the close proximity to affordable shopping and food was a big plus. I will certainly make recommendations to my friends to stay at this Apart’hotel.
Mr Lim Yeng Chuan stayed at Citadines Jinqiao Shanghai
I would like to congratulate Ascott for having such wonderful staff at Citadines Jinqiao Shanghai. From the doorman to the front desk and housekeeping, my colleagues and I received very good service throughout our stay. Read More.
I would like to compliment one of your staff who worked at the breakfast area. She was attentive and observant and helped me with the weather information. Upon seeing me walking towards the breakfast area, she would also inform me if my colleagues have arrived. The waiters and duty managers were equally attentive, serving us toast at our table or joining tables for us, if need be. They were friendly and nice.

When I visit Shanghai again, Citadines will definitely be my first choice of accommodation and I will recommend your property to my friends and relatives visiting Shanghai.
Kent Soon stayed at Citadines Karasuma-Gojo Kyoto
I would like to thank the staff at Citadines Karasuma-Gojo Kyoto for providing such good service during my stay. Read More.
They were extremely friendly and helpful, especially Ms. Tomoko Chujo who patiently explained and answered every questions that we had. The apart’hotel is centrally located in Kyoto and the apartment that we stayed in was perfect. It was clean, comfortable, and quiet. Citadines and Somerset will always be my first choice whenever I travel.
Jacqueline Edhouse stayed at Citadines on Bourke Melbourne
My son and I really enjoyed our stay at Citadines on Bouke Melbourne. We love the comfortable beds which are difficult to get in other hotels and the apartment was wonderfully furnished with modern fittings and well stocked with items needed while staying on holidays.Read More.
The experience of staying at your apart’hotel surely made our trip to Melbourne memorable. We will definitely book our future travels to Melbourne at the apart’hotel and happily recommend to our family and friends. Thank you for making our stay enjoyable.
Mr Lim Fook Loong stayed at Citadines Prestige South Kensington London
I will always choose to stay at Citadines whenever I travel abroad. For the few times that I travelled to Bangkok and stayed at Citadines, the experiences have been very good. Read More.
I am so glad to know that Ascott serviced residences can be found all over the world. There are also different brands of serviced residences that I can choose from and they are located at different locations within the city. Moreover, booking is made so convenient, that it is just a click away on Ascott’s websites.

Citadines Apart’hotels are suitable for young travellers, especially for those who need a good rest after a long day out, whether for leisure or business. Great experience overall! I was never disappointed with their service and that keeps me going back to stay at a Citadines wherever I travel as it is better, safer and I am guaranteed of a good experience. Keep up the fantastic job!
Angelo Catalano stayed at Citadines Shinjuku Tokyo
I had stayed at Citadines Shinjuku Tokyo for 6 nights on a holiday with my two children aged 14 and 12. We were extremely happy with the serviced residence and the room. Read More.
I would like to give special mention to one of your staff member who was extremely friendly, helpful who speaks excellent English. She went beyond their duty to help us on one occasion - I was in a cab with my daughter who suddenly fell ill and when I called the serviced residence for some assistance, she extended her service by directing the cab driver to a nearby English spoken clinic and helped to make an appointment by faxing the clinic my details and informing them that we were on our way.

This is really amazing service, and better than what I have experienced at so-called 5-star hotel. Thank you very much to every staff. This is the third time I have stayed at one of your serviced residences this year; I have also stayed at the Somerset Chancellor Court in Ho Chi Minh City and Somerset Harbour Court in Dalian. All my experiences have been very positive and I must say that The Ascott Limited will remain my first choice when I travel with my family in the future.