Global Distribution System (GDS)

The Ascott Limited (Ascott) has launched its private Global Distribution System (GDS) chain code, ‘AZ’, which took effect 1 December 2010. Ascott is the first global serviced residence company to have its own GDS chain code.  With Ascott’s new GDS code, travel management companies and travel agents will have immediate and convenient access to the company’s global inventory in Asia Pacific, Europe and the Gulf region. Hence, Ascott’s serviced residences are no longer available for bookings under the ‘UZ’ code of Pegasus Utell Connect.  Mr Tony Soh, Chief Corporate Officer, The Ascott Limited, said: “As the world’s largest international serviced residence owner-operator, it is timely for Ascott to launch our unique GDS code. Our new ‘AZ’ code will make it more efficient for bookers at travel management companies and travel agents to access rates and availability of our properties. By making the booking process easier for our travel partners, thereby helping them to better serve their customers, we will further strengthen Ascott’s position as the serviced residence provider of choice among travel management companies and travel agents.”

Questions & Answers

Q1: Through which GDS are Ascott’s serviced residences available for booking?
Sabre, Amadeaus, Worldspan and Apollo. 

Q2: Which of Ascott’s serviced residences will be available for booking through GDS?
When the new ‘AZ’ code takes effect, travel management companies and travel agents will be able to search for Ascott’s three brands of serviced residences (Ascott, Citadines and Somerset) as well as non-branded properties through GDS. 

Q3: If I have finalised negotiated rates with Ascott’s Sales Manager, how can I book the company’s serviced residences at these rates through GDS?
After you have finalised the negotiated rates with Ascott’s Sales Manager at our local or global sales team, you need to provide him the rate access code and your PCC. You will be able to access the negotiated rates through GDS in about a week.  

Q4: Why is my negotiated rate not shown in GDS when I have already received a queue message that the rate loading request has been received? 
You will receive a queue message from GDS when the system has received a request for your negotiated rate to be loaded. The process will take approximately a week to be completed. If your negotiated rate is not available in the GDS after a week, please contact your Ascott’s Sales Manager for assistance.  If your negotiated rate was loaded as a consortia rate, you should search for it under consortia rate. 

Q5: Why do I receive a different confirmation number from the one provided in the GDS?
In addition to the GDS confirmation number, you will either receive another confirmation number from our serviced residences’ Property Management System (PMS) or from the Central Reservation System (CRS) which is returned to the CF- field in the hotel segment. The PMS and CRS confirmation numbers will enable our properties to retrieve a guest’s reservation. 

Q6: How do I obtain information about Ascott’s serviced residences in the GDS?
Search HOD through Sabre Agency EServices, Sabre’s web-based system
Apollo/Galileo: Search HODAZ
Worldspan: Search G/HTL/AZQ
Amadeus: Search GGHTK


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